Commercial and Industrial

Who can I contact with questions or issues about my AIS chlorinator?

Your first point of contact should be the company which you purchased your chlorinator from.  All AIS distributors and retailers are well qualified to assist with your enquiry. If they are unable to assist, please contact our service department at service@aiswater.com.au and include model and serial number, a detailed description of the issue, preferably accompanied […]

Who can I contact with questions or issues about my AIS chlorinator? Read More »

Can a customer install a commercial unit themselves without affecting the warranty?

Yes. AIS provides detailed installation and maintenance information with every system. Chlorinators are generally supplied wet-tested, fully calibrated and ready to plug-and-play. A licensed plumber or respected pool consultant/builder will be required to position the system, glue the inlet and outlet pipes and a licensed electrician required to connect it to a power source. Providing

Can a customer install a commercial unit themselves without affecting the warranty? Read More »

Will my AIS Chlorinator be affected by unstable voltage, power black outs or ‘brown outs’? (ie: need to be reset, fail etc)?

As soon as power is restored your AIS system will ‘remember’ its program before the power cut occurred and resume regular operation. All of AIS’ commercial units are equipped with Surge Protection Devices and Voltage Monitoring Relays which help to withstand unstable voltage supply including lightning strikes.

Will my AIS Chlorinator be affected by unstable voltage, power black outs or ‘brown outs’? (ie: need to be reset, fail etc)? Read More »

In the case of commercial aquatic facilities, will I ever need to manually add chlorine to the pool/s?

AIS chlorinators automatically disinfect water of almost any composition generally meaning the end to manual chlorine dosing [i]. From time to time however it may be necessary to add some additional chlorine due to heavy rainfall or weather events, excessive bather numbers or when there is lots of organic matter or contamination in the pool.

In the case of commercial aquatic facilities, will I ever need to manually add chlorine to the pool/s? Read More »

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