AIS water - FAQs

Warranty Requests

Please fill in the form below and press ‘Send’, The Warranty officer will check the details and will email further instructions to you or call 1800 676 076 Australia wide.

A PDF version of this form is available here if you wish to print and fill out by hand.

  • Customer Details

  • Product Details

  • (see the back of the power supply or your instruction manual inside front cover)
  • Please upload your proof of purchase
    Max. file size: 20 MB.
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    Accepted file types: jpg, png, pdf, jpeg, gif, Max. file size: 20 MB, Max. files: 5.
    • Pool Information


    • The manufacturer offers a three (3) year warranty on the power supply and electrolytic cell on all AIS chlorine generators purchased before 1st November 2018 and units 50g/hr and up (excluding CHROME Starter) when used in a domestic application. All chlorine generators from AIS’ MineralChlor® and AutoChlor® ranges (up to 36g/hr) purchased from 1st November 2018 onwards and Pixie® range covered by a full, four-year product warranty when used in a domestic application. Any model used in a commercial application as well as CHROME Starter is covered by a one (1) year warranty. All chlorine generators are fully tested at the factory prior to distribution. If, within applicable warranty period, mechanical or electrical faults occur due to poor workmanship or faulty components, then, upon manufacturer approval, such parts will be repaired or replaced at no cost to the owner (including labour). No replacement parts will be provided without the return of the defective components and proof of purchase of the unit. The manufacturer liability extends to the workmanship and replacement of faulty components only. The manufacturer will not be liable for any consequential loss or damage caused by operation outside of the prescribed limits as outlined in the instruction manual. Incorrect installation or connection to incorrect power supply, use of generic spare parts, changing internal wiring for tariff connections, misuse, abuse, negligence, accidental damage (e.g. during transit), wear and tear, pest infestation or damage caused by water entry are not covered by this warranty. In case of fault, online warranty request form must be submitted via au. Alternatively, contact the manufacturer for further instructions. Once warranty claim is approved, the complete unit must be returned to the manufacturer, distributor or one of the manufacturer’s recognised service warranty agents, along with proof of purchase. Please note, unless specified, all warranty work is strictly factory repair. The manufacturer reserves the right to modify any model without notice.
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