Protection for you Register your AIS Water system or submit a warranty request. Warranty Registration Register Warranty Claim Claim Support Warranty Registration Please fill in the form below and press ‘Send’ Customer DetailsCustomer Name* First Last Company Name (if applicable) Phone Number* Email* Installation Address* Post Code* Country* Product DetailsVolume of water* Model of your chlorine generator* Serial number of your chlorine generator* (see the back of the power supply or your instruction manual inside front cover)Date Of Purchase (dd/mm/yy)* DD slash MM slash YYYY Purchased From* Receipt number CAPTCHA Support Warranty Claim Please fill in the form below and press ‘Send’, The Warranty officer will check the details and will email further instructions to you or call 1800 676 076 Australia wide. Please fill in the form below and press ‘Send’ Customer DetailsName* First Last Email* Phone* Fax Address* Suburb* Post Code* State* Country* Preferred time if a service call is authorised: Access to property (ie: locked gates or dogs): Product DetailsProduct Model* Serial Number*(see the back of the power supply or your instruction manual inside front cover) Place of purchase Proof of purchasePlease upload your proof of purchaseMax. file size: 20 MB.Invoice date (dd/mm/yy)* DD slash MM slash YYYY Problem Description*Photos upload (if applicable)(max photo size 8Mb up to 5 photos) Drop files here or Select files Accepted file types: jpg, png, pdf, jpeg, gif, Max. file size: 20 MB, Max. files: 5. Warning lights displayed* High Salt Low Salt Overload No Water Flow Pool InformationPool Volume* Avg No. Bathers per day Salt Level* Chlorine Level* PH Level Alkalinity Water Hardness Hrs operated per day WARRANTY TERMS AND CONDITIONSThe manufacturer offers a three (3) year warranty on the power supply and electrolytic cell on all AIS chlorine generators purchased before 1st November 2018 and units 50g/hr and up (excluding CHROME Starter) when used in a domestic application. All chlorine generators from AIS’ MineralChlor® and AutoChlor® ranges (up to 36g/hr) purchased from 1st November 2018 onwards and Pixie® range covered by a full, four-year product warranty when used in a domestic application. Any model used in a commercial application as well as CHROME Starter is covered by a one (1) year warranty. All chlorine generators are fully tested at the factory prior to distribution. If, within applicable warranty period, mechanical or electrical faults occur due to poor workmanship or faulty components, then, upon manufacturer approval, such parts will be repaired or replaced at no cost to the owner (including labour). No replacement parts will be provided without the return of the defective components and proof of purchase of the unit. The manufacturer liability extends to the workmanship and replacement of faulty components only. The manufacturer will not be liable for any consequential loss or damage caused by operation outside of the prescribed limits as outlined in the instruction manual. Incorrect installation or connection to incorrect power supply, use of generic spare parts, changing internal wiring for tariff connections, misuse, abuse, negligence, accidental damage (e.g. during transit), wear and tear, pest infestation or damage caused by water entry are not covered by this warranty. In case of fault, online warranty request form must be submitted via www.aiswater.com. au. Alternatively, contact the manufacturer for further instructions. Once warranty claim is approved, the complete unit must be returned to the manufacturer, distributor or one of the manufacturer’s recognised service warranty agents, along with proof of purchase. Please note, unless specified, all warranty work is strictly factory repair. The manufacturer reserves the right to modify any model without notice.Warranty Type* Residential Pool Commercial Pool Unit Hardwired CAPTCHA